Common Questions

Here are some common questions that you may have.

If you have any questions that are not below please contact us and we will get back to you.

Q. When will numbers be sent out?

  • UK Residents: Race numbers, chips have been sent out. You should receive your race pack a week before (commencing 4th September). If you have not received your number by Friday 11th September, 2020 please contact us on and we will arrange a spare pack for you to collect on the morning at the information tent in Kew Gardens. Click here to view final instructions.


  • Non-UK Residents: Non-UK residents will receive an email before the race with final instructions and a map with directions to the start in Kew Gardens. This email will advise you to collect your race pack on the morning of the race at the 'INTERNATIONAL' packet pick up in Kew Gardens. Click here to view final instructions

Q. Due to COVID-19, is the event still going ahead?

Please click here for our latest update on the event, this page will be updated whenever we have any new news:

For Covid-19 related questions please click here

Q. How much does it cost to enter?

  • Kew Gardens 10k:  Affiliated price £38


  • Richmond Marathon: non affiliated price £48.50
  • Richmond Half Marathon: non affiliated price £41
  • Richmond SUNDOWN 5K:  £19.50 without t-shirt, £25 with a t-shirt

Affiliated Members of British Athletics running clubs receive an £2 off entries.

Saturday CwC UK Kids Mile & Sunday Family Mile:

  • Early Bird: £5
  • Standard price:  £12.50
  • On the day price*: £15.00

*If the race is not sold out.

Q. Where are toilets located on the course?

The are two toilet blocks on the course. First one is by Palm House Pond 2km and Another block near Lion Gate at 5km.

Q. Can I enter the race and still raise money for a charity that is not an official charity?

Yes, it is our pledge to donate 10% of all race entries to local charities and community projects, however you can run for any cause of your choice. Once you have your place you can contact that charity direct.

Q. Where will the waterstations be?

Water stations: We are significantly reducing plastic usage!

Kew Gardens 10K:

There will be one waterstation at 5km where water from sealed tetra water.

Q. Do I have to fundraise or can I just run for fun?

No you do not have to fundraise. If you enter through a Public Entry place you do not have to fundraise, however many runners do and enjoy this experience.

Q. When is the Kew Gardens 10K?

Saturday 12/13th September 2020 at 8.20am.

Q. When is the CwC UK Kids Mile? 

Spring 2021 at 2pm

Q. When is the Richmond SUNDOWN 5k? 

Spring 2021 at 7pm

Q. When is the Richmond Half Marathon? 

Spring 2021 8.55am

Q. When is the Richmond Marathon? 

Spring 2021 at 8am

Q. When is the Richmond Family Mile? 

Spring 2021 2.30pm.

Q. Can I get a refund or defer my place to the following year?

Unfortunately race entries are NOT TRANSFERABLE and NON-DEFERABLE. We do not permit a change of race number. A full refund will only be offered within 14 days of payment. After 14 days from purchase date, a refund minus 20% admin fee will be offered until the 17th August. After the 17th, there will be NO REFUNDS. Your entry fee is invested in the cost of staging the event, and the main costs to contractors, external suppliers, administration etc are already committed well before race day. 

To understand why we have an admin fee please click here.


Q.  Can I change races?

You can only move from the Saturday 12th September to the 13th September. Please email for more info.


Q. Where do I collect my Goddess of Victory medal?

Due to covid-19. We will be posting these medals out to you this year.



Q. What if I change my address?

If you need your race pack delivered to an alternative address to the one you registered with, please email to let us know before 7pm on the 17th August, 2020. If you miss this deadline you will need to arrive at least one hour before your race to collect a new race pack from the info tent in the event village for a fee of £5.



Q. What If I miss the Change of Address Deadline?

If you did not notify us before 17th August we can not stop your race pack being delivered to the address you provided when you registered. This means you will have to collect a spare pack on the day and incur a £5 charge.



Q. Where can I leave my bags/ clothes?

Kew Gardens 10K - Our friendly baggage team will be waiting for you in Ferry Lane for the Kew Gardens 10K to collect your baggage. Please provide your own bags.

Q. Where do I collect race numbers?

All race numbers will be sent out in the post.

Q. Can supporters and family see me in Kew Gardens for free?

No, Due to Covid-19 we are unable to allow spectators to be inside Kew Gardens during the run BUT they can reneter Kew Gardens with runners after the racevia Elizabeth Gate. We suggest they meet runners on Kew Green after the race as no spectators will be allowed Ferry Lane/ Brentford Car Park.



Q. Where will my race start?

Kew Gardens 10k all start on the Broadwalk in Royal Botanic Gardens, Kew. The only gate open to runners via Ferry Lane, Kew Green, TW9 3AB. Runners and spectaors 


Q. Can I park somewhere near the start?

There is limited parking around Kew Gardens and we encourage all runners to take public transport to the event.

Kew Gardens 10K - A small amount of prepaid parking is available for the 10K National Archives. You can purchase this during your entry process or from our merchandise shop.

Any problems drop us an email at

Q. Where does my race finish?

The Kew Gardens 10k on the Saturday finishes inside Kew Gardens. Runners will then exit via Brentford Gate and walk upto Ferry Lane after the runners.


Q. Can I see a course map?

Click here to see our 2020 course maps.



Q. Are there drink stations?

  • Kew Gardens 10k: 1 drinks station (3 miles) and at the finish


Q. Is the race chip timed?

Yes, we are using disposible timing chips this year. We hope to get the results out as soon as possible.



Q. Where do I place my chip?

Your chip is on your race number bib.



Q. What happens if I receive my number but cannot run on race day?

No need to return it.



Q. Can I give my number to a friend to run?

Sorry, this goes against our health and safety regulations and breaks our public liability insurance. We are responsible for our registered runners only and require emergency information incase something happens.



Q. Is there a time limit?

No time limit for the Kew Gardens 10K.


Q. Can my dog/pram run with me?

Sadly no.



Q. Is this race on closed roads?

The new Kew Gardens 10k is a fully road closed race running round the beautiful Kew Gardens.



Q. Can I run with headphones?

Kew Gardens 10K = yes you can run with headphones.



Q. What is the terrain like?

Kew Gardens 10K - All road apart from 100 metres of grass at the start and finish.



Q. Will there be pace makers?

  • Due to Covid-19 we cannot provide pace makers this year.





Q. How can I find out what personal information you may hold on me?

Please contact us via our website or call our office and we will be able to assist you.

For more information on our privacy policy please click here.



Q. Is the course measured and can it be used for London Marathon Good for age?

All courses have been measured by Olympic Games measurer Hugh Jones on behalf Association of UK Course Measurers

Our event is ran under RUNBRITAIN rules.


Q. Can I choose the charity I run for?

If you already have your race place it is your decision if you want to fundraise. There are so many wonderful causes that need your help.


Q. Do I have to run for charity?

As long as we still have public entries in the races you don't have to run for a charity. You can simply sign up and run for fun, however many runners choose to fundraise and be associated to a charity who supports you at every step. Once public entries sell out the only way you can get a place is to run for one of our charity partners.





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