Common Questions

Here are some common questions that you may have.

If you have any questions that are not below please contact us and we will get back to you.

Q. How much does it cost to enter?

  • Kew Gardens 10k: affiliated: £39.50, non affiliated: £41.50
  • Richmond Marathon: affiliated: £47, non affiliated: £49
  • Richmond Half Marathon: affiliated: £39.50, non affiliated: £41.50
  • Visit Cayman Islands Sundown 5K:  £26.50

Affiliated Members of British Athletics running clubs receive an £2 off entries.

Saturday CwC UK Kids Mile:

  • With a t-shirt price:  £17.50 
  • Without a t-shirt: £12.50

Sunday Family Mile:

  • Standard price:  £15.00

Q. I have not received my final instructions?

Quite often our emails go into the spam folder. Please check there but also click here for final instructions

Q. Due to COVID-19, is the event still going ahead?

YES! Please click here for our latest update on the event, this page will be updated whenever we have any new news:

For Covid-19 related questions please click here


Q. Where are toilets located on the course?

For the 10k: The are two toilet blocks on the 10k course. First one is by Palm House Pond 2km and Another block near Lion Gate at 5km.

For the Marathon: 

We will have 8 toilets on the course for the Marathon at the folllowing places (rough estimates for exact miles), there are multiple toilets at each station;

- Ferry Lane (Mile 4)

- River Lane 1 (Mile 7.5)

- Lower Ham Road 1 (Mile 10)

- Kingston Bridge 1 (Mile 12.5)

- Kingston Bridge 2 (Mile 18)

- Lower Ham Road 2 (Mile 20.5)

- Riverside Drive (Mile 22.5)

- River Lane 2 (Mile 25)

Q. Can I enter the race and still raise money for a charity that is not an official charity?

Yes, it is our pledge to donate 10% of all race entries to local charities and community projects, however you can run for any cause of your choice. Once you have your place you can contact that charity direct.

Q. Where will the waterstations be?

Water stations: We are significantly reducing plastic usage!

Kew Gardens 10K:

There will be one waterstation at 5km where water from sealed tetra water.


There will be 9 waterstations on route (approximately every 3 miles). 

Q. Do I have to fundraise or can I just run for fun?

No you do not have to fundraise. If you enter through a Public Entry place you do not have to fundraise, however many runners do and enjoy this experience.

Q. When is the Richmond Marathon? 


Q. When is the AIR:10K? 

Saturday 15th May 2021 at 8:20am

Q. When is the Kew Gardens 10K?

We have 2 Kew Gardens 10K's in 2021

Sunday 16th May 2021 at 8:20am.

Saturday 11th September 2021 at 8.20am.

Q. When is the CwC UK Kids Mile? 

Saturday 11th September 2021 at 2pm

Q. When is the Richmond SUNDOWN 5k? 

Saturday 11th September 2021 at 7pm

Q. When is the Richmond Half Marathon? 

Sunday 12th September 2021 8.55am

Q. When is the Richmond Family Mile? 

Sunday 12th September 2021 2.30pm.


Q. Can I get a refund or defer my place to the following year?

If the event is cancelled due to Covid-19 the following terms apply:

We will make every effort to stage the AIR:10K as advertised on 28th March 2021. However given the uncertainty regarding Covid 19 and restrictions imposed by the UK Government we recognise it may be necessary to modify the race to meet restrictions in place at the time or, in extreme circumstances to postpone the race to a later date. We make it clear by this statement that as Covid 19 restrictions are not under our control, in the event of postponement we will not offer refunds, but will defer runners to the new date or to another race organised by Runfest Ltd.

In the extreme case that the event is cancelled altogether, all runners will receive a refund of their entry fee minus the £2.50 transaction fee.

If the event is not cancelled or postponed the following race terms will apply:

A full refund will only be offered within 14 days of payment. After 14 days from purchase date, a refund minus £5 transaction fee will be offered. However, once we sell out of the event (or 3 months prior to race weekend) there will be NO REFUNDS, DEFERRALS TO NEXT YEAR OR TRANSFERS TO ANOTHER RUNNER.



Q. What if I change my address?

If you need your race pack delivered to an alternative address to the one you registered with, please email to let us know before Monday 19th April at 5pm (if you are running in our May events) and Friday 13th August at 5pm (if you are running in our September events). If you miss this deadline you will need to arrive at least one hour before your race to collect a new race pack from the info tent in the event village for a fee of £5.



Q. What If I miss the Change of Address Deadline?

If you did not notify us before the deadline we set we can not stop your race pack being delivered to the address you provided when you registered. This means you will have to collect a spare pack on the day and incur a £5 charge.



Q. Where can I leave my bags/ clothes?

Kew Gardens 10K - Our friendly baggage team will be waiting for you in Ferry Lane for the Kew Gardens 10K to collect your baggage. Please provide your own bags.

Q. Where do I collect race numbers?

All race numbers will be sent out in the post.

Q. Can supporters and family see me in Kew Gardens for free?

Due to Covid-19 it is very likely we are unable to allow spectators to be inside Kew Gardens during the Richmond Marathon and AIR:10K runs in order to social distance all our runners and keep you safe. BUT they can reneter Kew Gardens with runners after the racevia Elizabeth Gate. We suggest they meet runners on Kew Green after the race as no spectators will be allowed Ferry Lane/ Brentford Car Park.

We will be reviewing this closer to event weekend for 2021 and hope that this will not be the case for the September events. 



Q. Where will my race start?

Kew Gardens 10k all start on the Broadwalk in Royal Botanic Gardens, Kew. The only gate open to runners via Ferry Lane, Kew Green, TW9 3AB. 


Q. Can I park somewhere near the start?

There is limited parking around Kew Gardens and we encourage all runners to take public transport to the event.

Any problems drop us an email at


Q. Can I see a course map?

Click here to see our 2020 course maps. 2021 maps will be announced very soon.



Q. Is the race chip timed?

Yes, we are using disposible timing chips this year. We hope to get the results out as soon as possible.



Q. Where do I place my chip?

Your chip is on your race number bib.



Q. What happens if I receive my number but cannot run on race day?

No need to return it.



Q. Can I give my number to a friend to run?

Sorry, this goes against our health and safety regulations and breaks our public liability insurance. We are responsible for our registered runners only and require emergency information incase something happens.



Q. Is there a time limit?

No time limit for the Kew Gardens 10K.

For the Richmond Marathon it is 5 hours 30 minutes. 


Q. Can my dog/pram run with me?

Sadly no.



Q. Is this race on closed roads?

The new Kew Gardens 10k is a fully road closed race running round the beautiful Kew Gardens.



Q. Can I run with headphones?

Kew Gardens 10K = yes you can run with headphones.

Richmond Half/Full Marathon - Sadly no as it isn't all inside Kew Gardens 



Q. What is the terrain like?

Kew Gardens 10K - All road apart from 100 metres of grass at the start and finish.

The Richmond Marathon is all on road and path inside Kew Gardens before running along the Thames Towpath. Please expect to run on flat path, road, gravel and grass during the 26.2 miles. The course is flat as a pancake.



Q. Will there be pace makers?

Due to Covid-19 it is unlikely we will have pacemakers for some of our March events, however we hope to have them back in September



Q. How can I find out what personal information you may hold on me?

Please contact us via our website or call our office and we will be able to assist you.

For more information on our privacy policy please click here.



Q. Is the course measured and can it be used for London Marathon Good for age?

All courses have been measured by Olympic Games measurer Hugh Jones on behalf Association of UK Course Measurers

Our event is ran under RUNBRITAIN rules.


Q. Can I choose the charity I run for?

If you already have your race place it is your decision if you want to fundraise. There are so many wonderful causes that need your help.


Q. Do I have to run for charity?

As long as we still have public entries in the races you don't have to run for a charity. You can simply sign up and run for fun, however many runners choose to fundraise and be associated to a charity who supports you at every step. Once public entries sell out the only way you can get a place is to run for one of our charity partners.



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