We understand that your event entry fee is important to you and you would not want to lose your money. Therefore, we have a withdrawals policy in place which allows us and you to be as flexible with your event entry as possible, without it affecting the setup process of the event.
Your entry fee contributes towards many areas of staging the event, from our medical partners, timing company, risk assessments and safety measures, t-shirts, medals, race day infrastructure and so on. Organising any event requires a considerable amount of forward planning, risk and expense. Our withdrawal policy reflects this and is as follows:
If you notify us via email within 14 days of the original order, a full refund will be provided. All withdrawals must be done by emailing us at firstname.lastname@example.org.
After 14 days
If you notify us via email after this 14 day period, we will allow a refund (less 20% admin fee).
After the event has sold out
Once we have sold out of places in your event, the entry for this event is closed and all entries are passed onto our external providers and are processed with your timing chip pre-programmed to you, race number allocated and medical info sent to our medical providers. Therefore, we are unfortunately not able to provide you with a refund once we sell out.
We do not impose a surcharge when people purchase an entry with us, therefore we cover all credit card fees. This 20% admin fee is to cover some of this as well as below:
We hope that you can agree that this is a fair policy that we offer and if you have any questions please do contact us at email@example.com.